Capgemini: Deepens Collaboration with Copado to Accelerate Customer Experience (CX) Transformation on the Salesforce Platform


Paris, September 30, 2021 – Capgemini today announced an alliance with Copado, a leading DevOps platform for enterprise software as a service (SaaS) to accelerate their customers’ CX transformation and improve Salesforce ROI. The alliance will combine Capgemini’s expertise in managing large scale and complex Salesforce transformation projects with Copado’s DevOps platform to provide customers with reliable, automated and structured Salesforce implementations that deliver reduced development costs. and faster, more agile deployments.

As part of the alliance, Capgemini will leverage Copado’s suite of offerings and set up a DevOps Center of Excellence (CoE) with Copado, to deliver native Salesforce and MuleSoft DevOps functionality to its corporate clients.

In today’s fast-paced business ecosystem, our clients are looking for agile and efficient, customer-centric digital solutions to enable a transformational journey of the experience. We are committed to helping organizations unlock the true potential of their business transformation initiatives. This alliance with Copado further strengthens our partner ecosystem and adds to our goal of delivering agile and innovative customer experiences, at scale, for our customers.“commented Darshan Shankavaram, Head of Global Digital Customer Experience Practice at Capgemini.

With more than 10 years of experience implementing Salesforce, Capgemini offers its clients a full range of offerings including strategy, program management, development and implementation support to obtain results in all sectors globally.

The digital customer experience is no longer a buzzword, it is today the heart of business resilience. Salesforce projects are transformational, and organizations across all industries need to quickly seize the benefits of Salesforce innovation, “ said Andrew Leigh, Marketing Director and Head of Alliances for Copado. “Capgemini’s expertise in managing large-scale Salesforce deployments and its industry-leading application development services, combined with Copado’s DevOps and test automation technologies, can help organizations around the world save on software development costs, to increase the time to value of cloud versions and to capture all the benefits that cloud and digital transformations promise. “

This new, deeper alliance expands Capgemini’s relationship with Copado which, over the past twelve months, has established a set of successful joint client projects with a particular focus on the telecommunications industry, such as TET (Latvia Technology and Entertainment Company ).

Together with Capgemini and Copado, TET is undertaking a digital transformation initiative that will help optimize our business and move key business operations to a state-of-the-art customer relationship management (CRM) system, based on Salesforce. With Copado, we can run multiple deployments simultaneously and transparently, allowing the Product Owner to have full visibility into the status of the deployment and testing. This allows us to deliver more customer value per quarter and ensure a faster time to market, compared to complex and time-consuming manual deployments. The ability to integrate test tools with Copado has also allowed us to create a pipeline of continuous integration and deployment, allowing us to focus on creating business value rather than technical issues ”, said Dmitrijs Nikitins, CTO at TET.

As part of Capgemini’s commitment to support promising B2B startups offering innovative technology solutions, Capgemini invested in Copado through ISAI Cap Venture in June 2020 and September 2021. With its Series C funding round, Copado became the second “unicorn” in the Capgemini portfolio.

About Copado

Copado is the leading DevOps and testing solution for low-code SaaS platforms that execute the world’s largest digital transformations. Backed by Insight Partners, Salesforce Ventures, and SoftBank Vision Fund, Copado accelerates multi-cloud enterprise deployments by automating the end-to-end software delivery process to maximize customer ROI in the cloud. Over 1,000 companies trust Copado to drive digital transformation with speed, quality and value, including Boston Scientific, Coca-Cola, Fair Trade, Linde, MassMutual, Schneider Electric and Shell. Copado DevOps 360 â„¢ processes over 50 million DevOps transactions per month and scores 100% on Salesforce AppExchange. For more information, visit: http://www.copado.com.

About Capgemini

Capgemini is a global leader in partnering with businesses to transform and manage their businesses by harnessing the power of technology. The Group is guided on a daily basis by its desire to free up human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with 290,000 team members in nearly 50 countries. With a strong 50-year heritage and deep industry expertise, Capgemini has the confidence of its clients to meet all of their business needs, from strategy to design to operations, fueled by the rapidly evolving and innovative world of cloud, data, AI and connectivity. , software, digital engineering and platforms. The Group achieved worldwide sales of 16 billion euros in 2020.

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Disclaimer

Capgemini SE published this content on September 30, 2021 and is solely responsible for the information it contains. Distributed by Public, unedited and unmodified, on September 30, 2021 04:21:06 PM UTC.

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