Global Airlines Redirect Support Economies and IT Resources to Strategic Business and Infrastructure Initiatives
LAS VEGAS, October 06, 2021– (BUSINESS WIRE) – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading provider of third-party support for Oracle and SAP software products and a partner of Salesforce, today announced that global air carrier Korean Airlines Co., Ltd. has extended its support agreement with Rimini Street to cover the airlines’ entire Oracle enterprise software portfolio. Korean Airlines originally switched from supplier support to Rimini Street support for its Oracle Siebel software in 2019. Based on the success of this support movement and Rimini Street’s track record of providing support services from High-quality and ultra-responsive, Korean Air chose to consolidate support for its remaining Oracle software portfolio, including Oracle E-Business Suite, Fusion Middleware and Database, with Rimini Street. By switching to Rimini Street Support, Korean Air was able to reduce its Oracle software maintenance costs, benefit from more responsive and efficient support, maximize the investments made in its Oracle enterprise software and redeploy its freed up resources towards strategic initiatives of business and infrastructure.
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Korean Air Expands Support Agreement with Rimini Street to Cover Entire Oracle Software Portfolio (Photo: Business Wire)
The airline re-evaluates the maintenance of ERP providers and optimizes costs
Founded in 1969 with eight aircraft, Seoul-based Korean Air is today Korea’s largest passenger airline and a leading global airline, operating 13 domestic routes and, as a founding member of SkyTeam – the world’s second largest airline alliance with over 600 million passengers – operates international flights to 107 cities in 42 countries.
Rimini Street supports cloud migration
Rimini Street has been providing its award-winning annual support services for Oracle Siebel CRM to Korean Air for nearly two years. In April 2021, the airline migrated its production Siebel servers to Amazon Web Services and extended its agreement with Rimini Street to provide the same ultra-responsive annual support for their AWS-hosted environment the company had relied on. for its internally deployed software. .
Before moving the rest of its Oracle software to Rimini Street Support, Korean Air’s IT team had been concerned about the high cost / low efficiency dynamics they were experiencing with Oracle maintenance and support. The team found that the response rates to ERP vendor issues were behind expectations. Given the successful partnership Korean Air had already known with Rimini Street for their Siebel software support, the IT team finally decided to move the rest of their Oracle enterprise software, now hosted on AWS in the cloud, to Rimini Street. and to receive the same ultra-responsive and transparent support they had enjoyed for two years.
“The cost of maintaining the rest of our Oracle software and databases was always a big part of our IT budget,” said Seongyeon Park, ERP team leader in Korean Air’s IT department. “But thanks to Rimini Street’s rapid response and proactive approach to troubleshooting, we now have a more agile partner that supports the stable operation of our critical business software in the cloud, the everything under one roof. This decision gave us even more efficiencies than we had previously seen, and it allowed the team to focus on other more pressing business projects. “
24/7/365 technical assistance and advice
As with all Rimini Street customers, Korean Air is assigned a Senior Support Engineer with an average of 20 years of experience in the customer’s enterprise software and supported by a team of functional and technical engineers. Customers also benefit from Rimini Street’s award-winning service level agreements with 10-minute response times for Priority 1 critical cases and 15-minute response times for Priority 2 issues.
“Major airlines must capitalize on innovation to survive and thrive in today’s tough economic environment, but are struggling to find ways to support this goal. Rimini Street allows well-known global airlines, such as Korean Air, to take back control of their IT roadmaps and focus on more business-aligned initiatives that drive growth, ”Hyungwook said“ Kevin Kim, group vice president and regional general manager, Korea, Rimini Street. “Armed with the expert-level support from Rimini Street that can support existing system investments for at least an additional fifteen years from the date of contract, our customers can rest assured that their software systems are up to date. critical business is supported so that they can focus their investments and resources on more strategic business projects. “
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading provider of third-party support for Oracle and SAP software products, and a Salesforce partner. The company offers high-end, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business results. To date, over 4,200 Fortune 500, Fortune Global 100, mid-size companies, the public sector and other organizations across a wide range of industries have trusted Rimini Street as their supplier. trusted enterprise application software products and services. To learn more, visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
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